What is the space required to setup bouncer?
The space needed depends on the unit that you have selected. The space requirements are listed on the Moon Bounce pages. Click here to choose a bounce.
What kind of surface is needed for setup?
Preferably a flat level lawn surface that is free of debris such as pet waste, sticks, rocks, etc with no overhead obstructions such as branches, electrical wires, etc. We will not setup in yards with pet waste, area must me completely clear of any and all pet waste.
What if it rains?
It is not recommended to operate bouncer in the rain. If it starts raining, have kids leave bouncer and turn off the blower and let bouncer deflate. COVER THE BLOWER WITH THE PROVIDED TARP OR ENTRANCE MAT, WATER WILL RUIN THE BLOWER. Once the rain has stopped, uncover the blower and turn on the fan to inflate bouncer and YOU MUST DRY THE INSIDE OF THE BOUNCER THOROUGHLY BEFORE USING IT.
If the forecast is calling for bad weather we will call you the day before or morning of your rental to discuss a change of date. We reserve the right not to set up our equipment due to bad weather. It's not safe for the kids and it's not good for our equipment.
Cancellation Fees
We have heard from customers that some companies charge a fee if you need to cancel your reservation in advance. Our cancellation policy is simple- and there are no charges. Just contact us and let us know your plans have changed. You can reschedule or cancel, for any reason, at any time up to the morning of the event, however we ask for a 4 hour notice to readjust our delivery schedule.
Does the moon bounce need to be anchored?
Yes. We use stakes when placed on a lawn.
How are they powered?
They are inflated using an electric blower unit which is powered by a standard 110v electrical outlet. If an outlet is not available a gas powered generator can be supplied for a fee. Please ask for details.
Do you deliver?
Yes, we deliver and setup the unit. Time involved in the setup is approximately 30 minutes depending on the size of the unit and the location where the unit will be setup. Delivery charges may apply to some area's. We do not provide customer pick-up.
What are other names for moonbouncers?
Moonwalks, jumpers, moonjumps, bouncers, bouncy jumps, inflatable bouncers, inflatable jumpers, inflatable moonwalks, inflatable moonbouncers.
How many children can fit in a bouncer at one time?
15' x 15' units age 8 and under approx 8
age 9-12 approx 6 to 8
teens 13 - 18 approx 4 to 5
Adults 18 and older approx 2-3
Are the units clean?
All units are thoroughly cleaned after each rental as well as safety inspected.
Are your units old or new?
Generally our units are rotated out after approximately 5 seasons of use depending on the unit.
Is my price locked in?
Prices are subject to change at any time. Once you have booked your equipment and we have received your signed agreement and contract, you are locked in to the lower price. We do not envision any price increases for 2008 (we had none in 2007). However, with fuel prices going up, our concession suppliers are subject to raise prices on supplies for Cotton Candy, Popcorn, Sno Cone and other goods.
What are your Bounced / Returned Check service fees?
We charge a returned check fee of $40.
Can I read the terms of the Lease and Liability Contract?
Yes, you can read the details by clicking this link.